Refund policy

All orders are paid from your account balance. The price is taken when you place the order.

Automatic refunds

• If an order is rejected or can't be completed — for example the IMEI isn't supported, or the service provider declines it — the full price goes back to your balance automatically.
• If a service is withdrawn while your order is still waiting, that order is refunded automatically.

When a provider is busy

If the provider behind a service is temporarily unavailable, your order is not rejected: it waits and is retried automatically. If it still can't be processed after an extended period, it is refunded to your balance.

Completed orders

A completed order has delivered its result (a check result, an unlock, an activation or a tool login), so it isn't refunded automatically. If you believe a result is wrong, contact us with the order number and we'll look into it.

Balance

Refunds go to your account balance, where you can use them for any other order.